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Visiting FAQs

Things to know before your visit to Shakespeare's family homes

In order to maintain a safe environment throughout your visit, a number of measures will remain in place for a little while longer. We've also revised our Terms of Entry for all visitors. 

Our helpful staff will be on hand to answer any questions you may have.

We look forward to seeing you and we hope you enjoy your time with us.


Frequently Asked Questions


Yellow ticket on a blue circle; on the ticket is witten Pre-Book Online in red within a red rectangular border.

Updated: March 2022.


Do I have to book in advance?

Yes. Pre-booking is essential. To avoid disappointment, we encourage you to book tickets online in advance.


Please note Shakespeare's Birthplace, Anne Hathaway's Cottageand Shakespeare's New Place are now open daily, 10am - 5pm. Mary Arden's Farm and Hall's Croft remain closed to the public until further notice.

Can I use an existing ticket?

No, you’ll need a new ticket to visit any of our sites. This enables us to manage the number of visitors on site in order to maintain social distancing measures.

See our Ticketing Terms for more information.

Against a blue background, a cartoon Shakespeare in red doublet with white slashings holds up a book in his right hand, and is wearing a blue mask over his nose and mouth.


Can I show my ticket on my mobile device?

Yes, we accept tickets shown on mobile devices.

What can I do if I’ve lost my email booking confirmation?

Please contact SEE Tickets Customer Service for all booking queries.

Are you offering concessions on ticket prices?

The Shakespeare Birthplace Trust is a charity charged by an Act of Parliament to care for the Shakespeare family homes and share Shakespeare's life, work and times with the world. We are committed to make this offer accessible and inclusive for as wide an audience as possible.

The care and preservation of the Shakespeare family homes requires that the Trust charges for entry to our sites, but we do not want the price of entry to be a barrier to access. To this end, we offer concessionary rates, promotions and off-peak discounts, to create a flexible pricing model that we hope responds to people's needs.

To be eligible for the concessionary rate, you must be or receive one or more of the following:

- Member of Armed forces
- Blue Light card holder
- Council Tax Support
- Disability Living Allowance
- Employment and Support Allowance
- Housing Benefit
- Income Support
- Job Seekers Allowance
- Max card holder
- NHS staff
- Personal Independence Payment
- Student (16+)
- Young person aged 16-25

Carers go free when accompanying a visitor with disabilities. Please select the Essential Companion (Carer) ticket option when purchasing tickets.

Can I re-enter after I have exited the site?

Tickets are valid for single-entry visit only. You would need to purchase an additional ticket should you wish to re-enter our sites.

Is there parking at any of your sites?

There are a number of pay and display car parks in Stratford-upon-Avon within walking distance of Shakespeare’s Birthplace. For further information see Getting Here.

What time should I arrive?

When you are planning to visit Shakespeare's Birthplace, please don't arrive before the start of your entry time. Tickets are sold in arrival windows of one hour, with the exception of 4pm, which is a 30 minute window. Please arrive in your designated timeslot.

Against a blue background a beige hand holds a white thermometer.


What if I can’t visit due to illness?

We politely ask that you do not visit us if you or any member of your group are displaying Covid-19 symptoms. Please contact SEE Tickets Customer Service by 5pm the day before your visit was due to take place and we’ll be happy to help you rearrange your visit for another date, subject to availability.

I’ve changed my mind, can I cancel my ticket?

Tickets are non-refundable. If you’re unable to visit you can rearrange for another date. Our cut-off time for ticket amendments is 5pm the day before your original ticket booking date/time. Please contact SEE Tickets Customer Service. Please note amendments can not be made on a Saturday or Sunday.

If I am delayed and miss my slot, can I join a later slot?

We have strict capacity limits which we are unable to exceed. It is unlikely that we will be able to accommodate late arrivals.

Against a blue background a green bottle with a white pump to and bearing a pharmaceutical green cross drops a white liquid onto a brown hand.


Do I need to wear a face covering?

You don’t have to wear a face covering when you visit, but we do encourage you to bring one with you. You may still see many of our staff continue to choose to wear a face covering in our busy areas and indoor spaces, and you may wish to do the same.

What hygiene measures are in place?

Hand sanitisers will be available throughout our sites and windows will be kept open to encourage good ventilation.

Against a blue background a hand holds up a (blank) green card with a yellow rectangle representing a chip.

Can I bring food and drink, or buy any when I’m there?

We ask that no food or drink is consumed on site at Shakespeare’s Birthplace during your visit, including any that you’ve brought from home. Picnics are welcome in the grounds at Anne Hathaway's Cottage and Shakespeare's New Place. Please ensure you take all your rubbish home with you.

Can I take photographs?

You can take photographs for personal use only, but flash photography and filming is not permitted at any of our sites. For commercial photography and filming requests please email [email protected]

Can I bring my dog?

Dogs are welcome in the gardens and grounds. All dogs must always be kept on a lead. Assistance dogs are welcomed in all areas at all sites.

Are your gift shops open?

Yes. You will have a chance to visit our shops during your visit. Our gift shop at Shakespeare’s Birthplace is also open to the general public via Henley Street.

Do you offer group discounts?

We offer discounts for groups of over ten people. See our Group Visits page for further information.

When will the other houses reopen?

The Shakespeare Birthplace Trust continues to actively care for all five of Shakespeare’s family homes and we continue to review and plan our operations based on tourism trends and within the context of the pandemic. Shakespeare's Birthplace, Anne Hatahway's Cottage and Shakespeare's New Place are now open daily, 10am - 5pm. Mary Arden's Farm and Hall's Croft remain closed to the public until further notice. See Latest Updates for further information

Audiences can access and enjoy Shakespeare’s work and his enduring legacy online via our digital programming, including podcasts, curated online exhibitions and an abundance of free learning resources.

Why isn’t Mary Arden’s Farm opening?

In light of prolonged disruption to children’s learning due to the pandemic, we have decided to reopen Mary Arden’s Farm as a dedicated outdoor education facility this year. We will be delivering our award-winning education workshops to primary school children, providing opportunities to learn about Shakespeare’s story in a safe and secure environment where they can interact with the animals and enjoy playing outdoors. We will keep our operations under review and in line with the latest Government guidelines.

Is Hall’s Croft reopening?

Hall’s Croft remains closed to visitors in 2022. Our teams will continue to care for the site and carry out essential conservation work in line with our charitable objectives.

Can I access the Shakespeare Centre?

The Shakespeare Centre remains closed to visitors until further notice. This includes on-site educational courses and after-hours events. The Reading Room is now open for in-person research activity. Please keep checking our website for further updates. For access to our library and archive service, please refer to our online collections catalogue or email [email protected]


Still have a question? You might find what you need on our Terms of Entry or Plan Your Visit pages. You can also contact us and we’ll be happy to help.

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