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Visiting FAQs

Things to know before your visit to Shakespeare's family homes

We’ve introduced a series of measures to help maintain a safe environment for your visit. We've also revised our Terms of Entry for all visitors. 

Our helpful staff will be on hand to answer any questions you may have and ensure measures are being followed. 

We look forward to seeing you and we hope you enjoy your time with us.


Frequently Asked Questions


Ticket square


Do I have to book in advance?

Yes. All tickets must be purchased and pre-ordered online. This allows us to manage the number of visitors on site at any time so that you can enjoy a safe visit. We’ll release blocks of tickets with availability up to four weeks in advance.

Can I use an existing ticket?

No, you’ll need a new ticket to visit any of our sites. This enables us to manage the number of visitors on site in order to maintain social distancing measures. Please contact us at [email protected] if your ticket was due to expire after 17 March 2020.

See our Ticketing Terms for more information.

Can I show my ticket on my mobile device?

Yes, we accept tickets shown on mobile devices.

What can I do if I’ve lost my email booking confirmation?

Please contact SEE Tickets Customer Service for all booking queries.

Can I use my Shakespeare Birthplace Trust Community Card to access New Place?

Local residents (CV37) can gain free entry to Shakespeare’s New Place with our Community Card. Simply present proof of address at Shakespeare's New Place ticket office.

How long is my Shakespeare’s Story ticket valid for?

You have until 29 September 2021 to visit Shakespeare’s Birthplace, Anne Hathaway’s Cottage and Shakespeare’s New Place. Your ticket enables you to gain entry to each property once.

Are you offering concessions on ticket prices?

The Shakespeare Birthplace Trust is a charity charged by an Act of Parliament to care for the Shakespeare family homes and share Shakespeare's life, work and times with the world. We are committed to make this offer accessible and inclusive for as wide an audience as possible.

The care and preservation of the Shakespeare family homes requires that the Trust charges for entry to our sites, but we do not want the price of entry to be a barrier to access. To this end, we offer concessionary rates, promotions and off-peak discounts, to create a flexible pricing model that we hope responds to people's needs.

To be eligible for the concessionary rate, you must be or receive one or more of the following:

- Member of Armed forces
- Blue Light card holder
- Council Tax Support
- Disability Living Allowance
- Employment and Support Allowance
- Housing Benefit
- Income Support
- Job Seekers Allowance
- Max card holder
- NHS staff
- Personal Independence Payment
- Student (16+)
- Young person aged 16-25

Carers go free when accompanying a visitor with disabilities. Please select the Essential Companion (Carer) ticket option when purchasing tickets.

Can I re-enter after I have exited the site?

Tickets are valid for single-entry visit only. You would need to purchase an additional ticket should you wish to re-enter our sites.

Is there parking at any of your sites?

There are a number of pay and display car parks in Stratford-upon-Avon within walking distance of Shakespeare’s Birthplace and Shakespeare’s New Place. There is a pay and display car park a short walk from Anne Hathaway’s Cottage.

For further information see Getting Here.

What time should I arrive?

If you are planning to visit Shakespeare’s Birthplace, please don’t arrive before the entry time shown on your ticket. You’ll have 30 minutes from that time to begin your visit.

If you are visiting Anne Hathaway’s Cottage or Shakespeare’s New Place you do not need to book a time slot.

Temperature


What if I can’t visit due to illness?

We politely ask that you do not visit us if you or anyone in your household is showing COVID-19 symptoms or has reason to self-isolate. Please contact SEE Tickets Customer Service by 5pm the day before your visit was due to take place and we’ll be happy to help you rearrange your visit for another date.

I’ve changed my mind, can I cancel my ticket?

Tickets are non-refundable. If you’re unable to visit you can rearrange for another date. Our cutoff time for ticket amendments is 5pm the day before your original ticket booking date/time. Please contact SEE Tickets Customer Service. Please note amendments can not be made on a Saturday or Sunday.

If I am delayed and miss my slot, can I join a later slot?

We have strict capacity limits which we are unable to exceed. It is unlikely that we will be able to accommodate late arrivals.

Why am I asked to provide contact information?

To help reduce the risk of a local outbreak of coronavirus, we are taking contact details for visitors, as well as recording times entering our premises. In line with guidance issued by the Department for Health and Social Care, we will keep your details for 21 days. We will share them with NHS Test and Trace personnel, if asked, in the event of a fellow customer or staff member testing positive for COVID-19.

Data will be handled according to GDPR, security and ethical standards at every stage of the process – from its collection and storage by us to its transfer and use by NHS Test and Trace. NHS Test and Trace will handle all data according to the highest ethical and security standards and it will be used only for NHS care, management, evaluation and research.

Visitors are encouraged to download the NHS Covid-19 Test and Trace app prior to arrival at any of our sites and 'check-in' by scanning the QR code available at the entrance. If you do not have the official NHS app or smartphone, you can provide your details by speaking to a member of our team.

Sanitiser


What extra hygiene measures are in place?

Hand sanitiser stations are available around our sites and we’re only taking cashless payments. We’ve introduced a one-in-one-out policy for use of our toilets, which are cleaned on a regular basis throughout the day.

What are you doing to ensure social distancing?

We’ve introduced a one-way journey through our sites using floor markers and sign-posting to help you maintain social distancing at all times. We’re also using timed-entry tickets at Shakespeare's Birthplace to manage the number of visitors and ensure you’ve got plenty of space to relax and enjoy yourself.

Anne Hathaway’s Cottage and Shakespeare’s New Place have visitor number restrictions in place in our indoor spaces to maintain social distancing at all times.

In accordance with current Government guidelines, groups larger than six (or two households) are not allowed to book, meet or interact on site unless they are part of the same household or support bubble.

Face Covering


Do I need to wear a face covering?

Visitors are required to wear a face covering in all indoor spaces throughout their visit, unless they are exempt from the UK Government's guidelines.

We recommend referring to Government guidance on face coverings for more details, including when and how to wear face coverings, exemptions and how to make your own.


How are you keeping staff safe?

All of our staff have undergone COVID-specific training, and will aim to maintain social distancing measures wherever possible. Where appropriate, they’ll also have personal protective equipment and will work behind hygiene screens in order to keep them and our visitors safe.

Can I bring food and drink, or buy any when I’m there?

We ask that no food or drink is consumed on site at Shakespeare’s Birthplace during your visit, including any that you’ve brought from home. Picnics can be consumed in the grounds of Anne Hathaway’s Cottage and Shakespeare’s New Place. Please ensure you take all your rubbish home with you.

Can I take photographs?

You can take photographs for personal use only, but flash photography and filming is not permitted at any of our sites. For commercial photography and filming requests please email [email protected]

Can I bring my dog?

Dogs are welcome in the gardens and grounds of Anne Hathaway’s Cottage and Shakespeare’s New Place. We regret that due to social distancing measures we are unable to allow dogs at Shakespeare’s Birthplace until further notice. All dogs must always be kept on a lead. Assistance dogs are welcomed in all areas at all sites.

Cashless square


Are your gift shops open?

Yes, you’ll have a chance to visit the gift shop during a visit to our sites. Shakespeare’s Birthplace Shop will also be open to the general public via Henley Street. Please note that we’re taking cashless payments only in the shop.

Do you offer group discounts?

From 1 July we will be offering discounts for groups of over ten people. See our Group Visits page for further information.

When will the other houses reopen?

The Shakespeare Birthplace Trust continues to actively care for all five of Shakespeare’s family homes and will be reviewing our operations to reopen more sites looking at ways to both enable visitors to enjoy and utilise them again in due course. As part of our phased approach we are reopening Anne Hathaway's Cottage and Shakespeare’s New Place over the summer season and will continue to welcome visitors at Shakespeare’s Birthplace in the heart of Stratford-upon-Avon.


Can I access the Shakespeare Centre?

The Shakespeare Centre remains closed to visitors until further notice. This includes our reading room, on-site educational courses and after-hours events. Please keep checking our website for further updates. For access to our library and archive service, please refer to our online collections catalogue or email [email protected].

Why isn’t Mary Arden’s Farm opening?

In light of prolonged disruption to children’s learning due to the pandemic, we have decided to reopen Mary Arden’s Farm as a dedicated outdoor education facility this year. We will be delivering our award-winning education workshops to primary school children, providing opportunities to learn about Shakespeare’s story in a safe and secure environment where they can interact with the animals and enjoy playing outdoors. We will keep our operations under review and in line with the latest Government guidelines.

Is Hall’s Croft reopening?

Hall’s Croft remains closed to visitors in 2021. Our teams will continue to care for the site and carry out essential conservation work in line with our charitable objectives.


Still have a question? You might find what you need on our Terms of Entry or Plan Your Visit pages. You can also contact us and we’ll be happy to help.

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