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Visiting FAQs

Things to know before your visit to Shakespeare's family homes

We’ve introduced a series of measures to help maintain a safe environment for your visit. We've also revised our Terms of Entry for all visitors. 

Our helpful staff will be on hand to answer any questions you may have and ensure measures are being followed. 

We look forward to seeing you and we hope you enjoy your time with us.


Frequently Asked Questions


Yellow ticket on a blue circle; on the ticket is witten Pre-Book Online in red within a red rectangular border.

Updated: January 2022.


Do I have to book in advance?

Due to the limited capacity at our sites to maintain the safety of our visitors, we encourage you to book tickets online in advance to avoid disappointment. This is particularly important at busy periods, such as weekends. We’ll release blocks of tickets with availability up to four weeks in advance.

Please note Shakespeare's family homes are currently closed to enable us to carry out essential conservation work. Shakespeare's Birthplace reopens on 5 February. Anne Hathaway's Cottage and Shakespeare's New Place will reopen on 26 March. Mary Arden's Farm and Hall's Croft remain closed to the public until further notice.

Can I use an existing ticket?

No, you’ll need a new ticket to visit any of our sites. This enables us to manage the number of visitors on site in order to maintain social distancing measures.

See our Ticketing Terms for more information.

Against a blue background, a cartoon Shakespeare in red doublet with white slashings holds up a book in his right hand, and is wearing a blue mask over his nose and mouth.


Do I need to wear a face covering?

Following feedback from our visitors and staff, all visitors will be required to wear a face covering in all indoor spaces throughout their stay with us, unless they are exempt.

Can I show my ticket on my mobile device?

Yes, we accept tickets shown on mobile devices.

What can I do if I’ve lost my email booking confirmation?

Please contact SEE Tickets Customer Service for all booking queries.

Are you offering concessions on ticket prices?

The Shakespeare Birthplace Trust is a charity charged by an Act of Parliament to care for the Shakespeare family homes and share Shakespeare's life, work and times with the world. We are committed to make this offer accessible and inclusive for as wide an audience as possible.

The care and preservation of the Shakespeare family homes requires that the Trust charges for entry to our sites, but we do not want the price of entry to be a barrier to access. To this end, we offer concessionary rates, promotions and off-peak discounts, to create a flexible pricing model that we hope responds to people's needs.

To be eligible for the concessionary rate, you must be or receive one or more of the following:

- Member of Armed forces
- Blue Light card holder
- Council Tax Support
- Disability Living Allowance
- Employment and Support Allowance
- Housing Benefit
- Income Support
- Job Seekers Allowance
- Max card holder
- NHS staff
- Personal Independence Payment
- Student (16+)
- Young person aged 16-25

Carers go free when accompanying a visitor with disabilities. Please select the Essential Companion (Carer) ticket option when purchasing tickets.

Can I re-enter after I have exited the site?

Tickets are valid for single-entry visit only. You would need to purchase an additional ticket should you wish to re-enter our sites.

Is there parking at any of your sites?

There are a number of pay and display car parks in Stratford-upon-Avon within walking distance of Shakespeare’s Birthplace. For further information see Getting Here.

What time should I arrive?

When you are planning to visit Shakepseare's Birthplace, please don't arrive before the start of your entry time. Tickets are sold in arrival windows of one hour, with the exception of 3pm, which is a 30 minute windown. Please arrive in your designated timeslot.

Against a blue background a beige hand holds a white thermometer.


What if I can’t visit due to illness?

We politely ask that you do not visit us if you or anyone in your household is showing COVID-19 symptoms or has reason to self-isolate. Please contact SEE Tickets Customer Service by 5pm the day before your visit was due to take place and we’ll be happy to help you rearrange your visit for another date.

I’ve changed my mind, can I cancel my ticket?

Tickets are non-refundable. If you’re unable to visit you can rearrange for another date. Our cut-off time for ticket amendments is 5pm the day before your original ticket booking date/time. Please contact SEE Tickets Customer Service. Please note amendments can not be made on a Saturday or Sunday.

If I am delayed and miss my slot, can I join a later slot?

We have strict capacity limits which we are unable to exceed. It is unlikely that we will be able to accommodate late arrivals.

Why am I asked to provide contact information?

To help reduce the risk of a local outbreak of coronavirus, we are taking contact details for visitors, as well as recording times entering our premises. In line with guidance issued by the Department for Health and Social Care, we will keep your details for 21 days. We will share them with NHS Test and Trace personnel, if asked, in the event of a fellow customer or staff member testing positive for COVID-19.

Data will be handled according to GDPR, security and ethical standards at every stage of the process – from its collection and storage by us to its transfer and use by NHS Test and Trace. NHS Test and Trace will handle all data according to the highest ethical and security standards and it will be used only for NHS care, management, evaluation and research.

Visitors are encouraged to download the NHS Covid-19 Test and Trace app prior to arrival at any of our sites and 'check-in' by scanning the QR code available at the entrance. If you do not have the official NHS app or smartphone, you can provide your details by speaking to a member of our team.

Against a blue background a green bottle with a white pump to and bearing a pharmaceutical green cross drops a white liquid onto a brown hand.


What extra hygiene measures are in place?

Hand sanitiser stations are available around our sites and we’re only taking cashless payments. We’ve introduced a one-out-one-in policy for use of our toilets, which are cleaned on a regular basis throughout the day.

What are you doing to ensure social distancing?

Social distancing will be encouraged throughout your visit. We’ve introduced a one-way journey using floor markers and sign-posting to help you maintain social distancing. We’re also using timed-entry tickets at Shakespeare's Birthplace to manage the number of visitors and ensure you’ve got plenty of space to relax and enjoy yourself.

How are you keeping staff safe?

All of our staff have undergone COVID-specific training, and will aim to maintain social distancing measures wherever possible. Where appropriate, they’ll also have personal protective equipment and will work behind hygiene screens in order to keep them and our visitors safe.

Against a blue background a hand holds up a (blank) green card with a yellow rectangle representing a chip.

Can I bring food and drink, or buy any when I’m there?

We ask that no food or drink is consumed on site at Shakespeare’s Birthplace during your visit, including any that you’ve brought from home. Please ensure you take all your rubbish home with you.

Can I take photographs?

You can take photographs for personal use only, but flash photography and filming is not permitted at any of our sites. For commercial photography and filming requests please email [email protected]

Can I bring my dog?

Dogs are welcome in the gardens and grounds of Shakespeare’s Birthplace. All dogs must always be kept on a lead. Assistance dogs are welcomed in all areas at all sites.

Are your gift shops open?

You will have a chance to visit the gift shop during a visit to Shakespeare’s Birthplace, which is also open to the general public via Henley Street. Please note that we’re taking cashless payments only in the shop. Anne Hathaway's Cottage and Shakespeare's New Place gift shops are closed for winter, reopening in March 2022.

Do you offer group discounts?

From 1 August we will be offering discounts for groups of over ten people. See our Group Visits page for further information.

When will the other houses reopen?

The Shakespeare Birthplace Trust continues to actively care for all five of Shakespeare’s family homes and we continue to review and plan our operations based on tourism trends and within the context of the pandemic. Shakespeare's family homes are currently closed to enable us to carry out essential conservation work. Shakespeare's Birthplace reopens on 5 February. Anne Hathaway's Cottage and Shakespeare's New Place will reopen on 26 March. Mary Arden's Farm and Hall's Croft remain closed to the public until further notice. See Latest Updates for further information

In the meantime, audiences can access and enjoy Shakespeare’s work and his enduring legacy online via our digital programming, including podcasts, curated online exhibitions and an abundance of free learning resources.

Why isn’t Mary Arden’s Farm opening?

In light of prolonged disruption to children’s learning due to the pandemic, we have decided to reopen Mary Arden’s Farm as a dedicated outdoor education facility this year. We will be delivering our award-winning education workshops to primary school children, providing opportunities to learn about Shakespeare’s story in a safe and secure environment where they can interact with the animals and enjoy playing outdoors. We will keep our operations under review and in line with the latest Government guidelines.

Is Hall’s Croft reopening?

Hall’s Croft remains closed to visitors in 2021. Our teams will continue to care for the site and carry out essential conservation work in line with our charitable objectives.

Can I access the Shakespeare Centre?

The Shakespeare Centre remains closed to visitors until further notice. This includes on-site educational courses and after-hours events. The Reading Room is now open for in-person research activity. Please keep checking our website for further updates. For access to our library and archive service, please refer to our online collections catalogue or email [email protected]


Still have a question? You might find what you need on our Terms of Entry or Plan Your Visit pages. You can also contact us and we’ll be happy to help.

Help us keep Shakespeare's story alive

Donate online

Pre-booking is recommended

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See where it all began

Visit Shakespeare's Birthplace
Currently closed for essential conservation. Reopening 5 February.