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Ticketing Terms

Terms applying to ticket purchases for Shakespeare's family homes

1. Information about purchasing tickets for Shakespeare’s family homes

1.1 Tickets for Shakespeare’s family homes are purchased via our website at

2. Payment details, prices & delivery

2.1  The price of any Tickets will be as quoted on our site (, except in cases of obvious error.

2.2 The prices include any VAT applicable.

2.3  If you are under 18 years old you may purchase Tickets only with the involvement of your parent or guardian. 

2.4 All children under 16 years must be accompanied by an adult.

3. Our cancellation and refunds policy

3.1 Tickets are non-refundable. If you wish to alter your booking date/time you may do so, subject to availability, by email: [email protected] or phone: 01789 204016. Amendments to bookings have a cut off time of 48 hours prior to your booked slot.

We politely ask that you do no visit if you or any member of your group are displaying Covid-19 symptoms.

3.2 If you wish to contact us for any other reason, including because you have any complaints, you can contact us by telephoning 01789 204016 or by e-mailing us at [email protected]. We will reply to your complaint within 7 days.

4. Our liability

4.1 Our liability to you (whether in contract, tort (including negligence) or otherwise) is limited to the purchase price of the Tickets you have purchased.

4.2  In the unfortunate event that access to an SBT property has to be cancelled or abandoned part way through, we will not be liable for any accommodation, travel or other costs you incur. See also clause 6 below.

4.3  We will not accept liability for any indirect, special or consequential losses, including (for example) loss of profits, revenue, contracts, data or goodwill.

4.4  These terms of use do not affect your statutory rights as a consumer.

4.5  Nothing in these terms limits our liability for death or personal injury caused by our negligence or for any other matter for which it would be illegal for us to limit, or attempt to limit, our liability.

5. Written communications

5.1 Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on our site. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This section does not affect your statutory rights.  Please also see our Privacy Policy and Cookie Policy.

6. Events outside our control

6.1  We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 6.2.

6.2  An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

6.3   If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:

(a) we will contact you as soon as reasonably possible to notify you; and

(b) our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control.  Clause 4.2 will also apply.

7. Other Matters

7.1 We may transfer, assign, charge, sub-contract or otherwise dispose of any Contract at any time, but you may not do so without our prior written consent.

7.2 If we fail to exercise any of our rights under any Contract, this will not amount to a waiver by us of those rights.

7.3 If any part of these terms or of any Contract is unenforceable, this will not affect the enforceability of any other part.

7.4 We intend to rely upon these terms and any document expressly referred to in them in relation to the subject matter of any Contract.

7.5 These terms, together with any document referred to in these terms, constitute the whole agreement between you and us.

7.6 For the interests of safety bag searches may take place when visiting any of the Shakespeare Birthplace Trust properties. For full terms and conditions see our Security Policy.

8. Changes

8.1 We may revise these terms at any time by amending this page. You should check this page from time to time to take notice of any changes we have made.

Last updated March 2023.

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