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Ticketing Terms

Terms applying to ticket purchases from the Shakespeare Birthplace Trust (SBT) website before 20 July 2020

Please note: the following terms and conditions apply to tickets purchased on or before 20 July 2020. Please see our updated terms and conditions for terms relating to purchases after that date.

Existing Ticket Holders

Existing tickets purchased on or before 20 July 2020 valid for Shakespeare’s family homes (Shakespeare’s Birthplace, Anne Hathaway’s Cottage, Shakespeare’s New Place, Hall’,s Croft and Mary Arden’s Farm) have been frozen until we are able to reopen our historic properties.  Once our wider reopening plans are announced, further details will be made available.

Existing tickets for Shakespeare’s Birthplace are not valid for entry until further notice. All tickets must be pre-ordered online, so that you can select a time slot for entry.

If you would like to pre-register for advance notification of our reopening plans please join our mailing list.

1. Information about purchasing tickets from the SBT website

1.1  The website at (our site) is owned and operated by the Shakespeare Birthplace Trust (SBT). For further details about the SBT please see our website Terms of Use.

1.2  This page and any documents referred to on it tell you the terms and conditions on which we supply tickets or membership cards to you from our site (Tickets). Please read these terms carefully before ordering any Tickets from our site as, by doing so, you accept these terms and conditions.

1.3  You will need to click the box marked "Accept" in the course of your purchase of Tickets to confirm your acceptance of these terms. If you don’t accept these terms, you will not be able to order any Tickets from our site.

1.4  You should print or save onto your computer a copy of these terms for future reference and you should also look at our Terms of Use, which tell you how you can use our site.

2. Payment details, prices & delivery

2.1  The price of any Tickets will be as quoted on our site, except in cases of obvious error.

2.2 The prices include any VAT applicable.

2.3  If you are under 18 years old you may purchase Tickets only with the involvement of your parent or guardian. 

2.4 All children under 16 years must be accompanied by an adult.

2.5 Payment for all Tickets must be by credit or debit card. We accept the following credit cards: Visa, Mastercard and American Express and we will not charge your credit or debit card until we confirm your order.

2.6 We will not post to you any Tickets booked on our site.   You are required to collect your tickets in person.  You will need to bring the Acknowledgement Email defined in clause 3.1 below on the day of your visit in order to collect your Tickets.

2.7 You can choose to receive your Friends Membership card(s) by post or to collect your card(s) in person. You will need to bring the Acknowledgement Email defined in clause 3.1 below on the day of your visit in order to collect your Membership card(s) in person.

3. How the contract is formed between you and us

3.1 After placing an order for a Ticket, you will receive an email from us acknowledging that we have received your order and confirming whether or not we can accept that order. The contract between us (Contract) will be formed when we send you an acknowledgement email which confirms our acceptance of your offer to purchase the Tickets (Acknowledgement Email).

3.2 The Contract will relate only to those Tickets indicated in the Acknowledgement Email. We will not be obliged to supply any other Tickets which may have been part of your order until acceptance of your order for those Tickets has been confirmed in a separate Acknowledgement Email.

4. Links & disclaimer

We may provide links on our site to the websites of other companies, whether affiliated with us or not. We cannot accept any liability for tickets you purchase from companies to whose website we have provided a link on our site. This disclaimer does not affect your statutory rights against the third party seller. We will notify you when a third party is involved in a transaction, and we may disclose your customer information related to that transaction to the third party in order for the transaction to proceed.

5. Our cancellation and refunds policy

5.1 To cancel a Contract in accordance with your legal right to do so as set out in clause 5.5, you just need to let us know that you have decided to cancel. The easiest way to do this is to e-mail us at [email protected], contact us by telephone on 01789 204016. If you are emailing us or writing to us please include details of your order to help us to identify it. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you send us the e-mail or post the letter to The Shakespeare Centre, Henley Street, Stratford-upon-Avon, Warwickshire, CV37 6QW.

5.2 If you wish to contact us for any other reason, including because you have any complaints, you can contact us by telephoning 01789 204016, by e-mailing us at [email protected] or in writing to the address provided in clause 5.1. We will reply to your complaint within 7 days.

5.3 If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.

5.4 If you are a consumer, you have a legal right to cancel the Contract between us under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 during the period set out below in clause 5.5. This means that during the relevant period if you change your mind or decide for any other reason that you do not want a Ticket, you can notify us of your decision to cancel the Contract between us and receive a refund. Advice about your legal right to cancel this Contract is available from your local Citizens' Advice Bureau or Trading Standards office.

5.5 Your legal right to cancel a Contract starts from the date of the Acceptance Email (the date on which we e-mail you to confirm our acceptance of your Ticket order), which is when the Contract between us is formed. Your deadline for cancelling the Contract is any time within 14 working days beginning on the day after you receive the Acknowledgement Email.

5.6 If you cancel your Contract we will refund you, no later than 14 days after you inform us of your decision to cancel the Contract, the price you paid for the Tickets.

5.7 If you are a customer and we have made a contract with you by electronic means you may be entitled to use an EU online dispute resolution service to assist with any contractual dispute you may have with us. This service can be found at Our email address is [email protected].

5.8 We will refund you on the credit card or debit card used by you to pay. If you used vouchers to pay for the Ticket we may refund you in vouchers.

6. Our liability

6.1 Our liability to you (whether in contract, tort (including negligence) or otherwise) is limited to the purchase price of the Tickets you have purchased.

6.2  In the unfortunate event that access to an SBT property has to be cancelled or abandoned part way through, we will not be liable for any accommodation, travel or other costs you incur.   See also clause 8 below.

6.3  We will not accept liability for any indirect, special or consequential losses, including (for example) loss of profits, revenue, contracts, data or goodwill.

6.4  These terms of use do not affect your statutory rights as a consumer.

6.5  Nothing in these terms limits our liability for death or personal injury caused by our negligence or for any other matter for which it would be illegal for us to limit, or attempt to limit, our liability.

7. Written communications

Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on our site. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This section does not affect your statutory rights.  Please also see our Privacy Policy and Cookie Policy.

8. Events outside our control

8.1  We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 8.2.

8.2  An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

8.3   If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:

(a)          we will contact you as soon as reasonably possible to notify you; and

(b)          our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control.  Clause 6.2 will also apply.

8.4 You may cancel a contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel please contact us.

9. Other Matters

9.1 We may transfer, assign, charge, sub-contract or otherwise dispose of any Contract at any time, but you may not do so without our prior written consent.

9.2 If we fail to exercise any of our rights under any Contract, this will not amount to a waiver by us of those rights.

9.3 If any part of these terms or of any Contract is unenforceable, this will not affect the enforceability of any other part.

9.4 We intend to rely upon these terms and any document expressly referred to in them in relation to the subject matter of any Contract.

9.5 These terms, together with any document referred to in these terms, constitute the whole agreement between you and us.

9.6 For the interests of safety bag searches may take place when visiting any of the Shakespeare Birthplace Trust properties.  For full terms and conditions see our Security Policy.

10. Changes

10.1 We may revise these terms at any time by amending this page. You should check this page from time to time to take notice of any changes we have made, as they are binding on you.

10.2 Any Contract will be subject to the terms in force at the time that you order Tickets from us, unless any change to these terms is required to be made by law or governmental authority (in which case it may apply to orders previously placed by you).

11. Law & jurisdiction

These terms and Contracts for the purchase of Tickets through our site will be governed by English law. Any dispute over or claims arising from these terms or any Contracts will be subject to the exclusive jurisdiction of the English courts, although we retain the right to bring proceedings against you for breaking these terms or any Contract in your country of residence or any other relevant country.

Last amended: August 2019.

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