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Group and Education Booking Terms

Terms applying to Group and Education bookings for Shakespeare's family homes

Terms and Conditions - 2020/21

These terms and conditions are applicable to any and all advance bookings for the Shakespeare Birthplace Trust (SBT). This includes, but is not limited to:

  • Visits to the Shakespeare houses and gardens
  • Educational sessions, in person or virtual/digital
  • Leisure learning courses (for individuals)
  • Online ticketed events

Booking Procedure:

All bookings for visits in person to any of the Shakespeare family homes and gardens must be booked, confirmed, and paid for in advance of the visit date. There is a strictly limited number of tickets available in pre-designated time slots for each visit date, and these are in line with the current safety measures as set out by the UK government in keeping with the health and safety requirements.

Bookings are to be made via email or written letter, and will be confirmed from the appropriate department with a provisional invoice. Bookings can be made up to a year in advance, but must be reconfirmed and all details of the booking finalised no later than two weeks before the visit date. Payment required is based on these confirmed numbers.

Once your visit is booked and confirmed to you via email, it is fully subject to these terms and conditions.

All visits are subject to the Shakespeare Birthplace Trust (SBT) Terms of Entry


Your booking confirmation email will have your invoice attached.

Please ensure that the relevant person has received this invoice, and that the payment is made by the due date by the method stated on the invoice. We reserve the right to charge interest in accordance with The Late Payment of Commercial Debts (interest) Act 1998 and therefore any payments received after the specified payment date are subject to these additional interest fees.

In the unlikely event that your payment is late, you will be chased by our finance team and no further bookings will be made for you, your school or organisation until any outstanding invoices are settled and paid.

We retain the right to cancel, or refuse entry, if payment is not made on time.

Changes to Visit/Cancellations:

Your deadline for amendments and cancellations to the booking is two weeks (14 days) prior to the visit date, and the invoice will be issued based on the information recorded on the booking at that time. If any changes or cancellations need to be made to your booking, you must inform us of this information before the two week deadline. If you inform us of any reduction in numbers or cancellations after this date you will not be refunded any payment that has been made as the allocation for the visit has already been confirmed.

The Shakespeare Birthplace Trust (SBT) reserves the right to cancel bookings at any time and will endeavour to give as much notice as possible should this occur. If this happens, the Shakespeare Birthplace Trust is only responsible for issuing a refund for the booking payment, while any other costs incurred around your visit are at your own risk.

We regret that no refunds can be given for cancellations or changes to bookings made less than two weeks in advance of your visit; this includes non-arrivals on the day of the visit itself.

Gardens, site exhibitions and elements of the visitor offer are subject to last minute changes, and we cannot give refunds for such unexpected events.

The Shakespeare Birthplace Trust retain the right to adjust prices during this period should circumstances dictate.

Coronavirus (COVID-19):

We will accept amendments to your visit date during 2021 should you be affected by a local lockdown or other government decision related to Covid-19. You must notify us in writing prior to your visit date, and you will receive a credit for the visit which may then be rescheduled within the current financial year.

Educational Outreach Sessions

Any outreach sessions delivered at your school site will take account of your local COVID-19 safety measures as well as the relevant Public Health guidelines in place at the time.

The school should notify us in advance of the visit of any incidence of COVID-19 illness within their school community.

We ask that you reconfirm final numbers ahead of the day so that we can ensure the appropriate amount of resources are available for the session.

For the academic year 2020/21 and as a result of the uncertainty around COVID-19, the cancellation fee will be waived should the school or our ability to provide external practitioners to deliver the session be affected by local/national lockdowns or any other COVID-19 related issue.

You must however provide as much notice as possible of any cancellation and we would ask that you do so by email to [email protected]. Likewise we will notify you as soon as possible should we need to make any previously unforeseen changes to the booking.

As a prerequisite of waiving the cancellation fee we would ask that the session is rescheduled within the same academic year. If this is not possible then we reserve the right to charge a cancellation fee.

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